Shipping & Returnings
JUST – GRIND
Shipping and Delivery
● JS19 uses PostNL and DHL for domestic and international shipments. All shipments include a Track & Trace code.
● Shipping costs vary by carrier but start from €4.50. Orders exceeding €90.00 within the Netherlands and Belgium are eligible for free shipping.
● Orders are shipped within 5–7 business days after payment confirmation. A shipping confirmation will be sent via email once the order has been dispatched.
● All deliveries are subject to product availability. If an item is out of stock, JS19 will contact the customer directly.
● Discounted items are not eligible for refunds.
Trial Period / Right of Withdrawal
Under the Distance Selling Act (Article 7:5 of the Dutch Civil Code), consumers are entitled to return products within 30 business days of delivery without providing a reason.
● To initiate a return, you must notify JS19 via email within this 30-day period.
● Returned products must be in their original packaging, including any accessories and documentation, and in an undamaged, unused condition.
● If products are returned in a damaged or used state, the right of withdrawal becomes void.
● JS19 will refund the purchase price within 14 days of receiving the returned items, provided the conditions are met.
● Return shipping costs and risks are the responsibility of the customer. Ensure you retain proof of postage.